Refund policy

Website: https://www.zenithjewelco.com/
Store Name: Zenith Jewel Co.
Business Name: HD BARCODE, LLC
Effective Date: November 3, 2026

At Zenith Jewel Co., we believe that preparing and serving food should be an enjoyable experience. A dependable pizza pan, a practical pizza peel, or a well-shaped egg tart mold can make a difference in the kitchen, whether you are preparing a family meal or creating something special for guests. We want you to feel confident when ordering from our store, and we aim to handle returns and product concerns with clarity, care, and fairness.

This Return and Refund Policy explains the conditions for requesting a return, the treatment of damaged or incorrect products, and how approved refunds are processed.

1. Return Period

We offer a voluntary 30-day return period beginning on the date your order is delivered for eligible products that you decide not to keep.

For a standard change-of-mind return, the item must:

  • Be unused and in its original condition;

  • Be clean, dry, and free from food, grease, oil, stains, or cooking residue;

  • Show no signs of heating, baking, cutting, scraping, or other kitchen use;

  • Include its original packaging, accessories, and supplied components where reasonably available; and

  • Be securely packed to prevent damage during return transportation.

Please contact us within the 30-day period to request authorization and instructions. A return mailed without prior communication may take longer to identify and process.

This voluntary return period does not limit any rights or remedies available under applicable law for goods that are defective, damaged, unsafe, misdescribed, or otherwise fail to meet legally required standards.

2. Product-Specific Return Conditions

Because our products are designed for food preparation and cooking, their condition is particularly important when evaluating a change-of-mind return.

Pizza Pans

A pizza pan may qualify for a discretionary return if it has not been used for baking or food preparation. It should be free from cheese, sauce, oil, flour, burnt residue, scratches caused by use, discoloration from heat, and other signs of cooking. Please return any supplied accessories or packaging where reasonably available.

Pizza Peels

A pizza peel must be unused and in its original condition. It should not show marks from sliding under dough, scraping against an oven surface, cutting, washing, or repeated handling in food preparation. If the peel includes a handle, detachable section, or other supplied component, please include it in the return.

Egg Tart Molds

Egg tart molds must be unused, clean, and free from pastry residue, grease, filling, baked-on material, or signs of exposure to oven heat. Molds that have already been used for baking generally cannot qualify for a voluntary change-of-mind return because their prior food-contact condition cannot be reliably restored for resale.

These product-condition requirements apply to voluntary returns only. They do not prevent you from reporting a product that arrived defective, damaged, unsafe, incomplete, or materially different from its description. We will assess those claims separately and in accordance with applicable law.

3. Items That May Be Excluded from Voluntary Returns

Unless a different result is required by applicable law, a discretionary change-of-mind return may be declined when:

  • The product has been used for cooking, baking, serving, or food preparation;

  • Food, oil, grease, sauce, dough, or other residue remains on the item;

  • The item has been exposed to oven heat or has visible heat-related discoloration;

  • The product is scratched, bent, dented, broken, or otherwise damaged after delivery;

  • Parts, accessories, or components are missing;

  • The product is returned in a condition that makes hygienic resale unreasonable; or

  • The request is submitted after the voluntary 30-day return period.

We will not apply these exclusions to avoid a remedy required by law for a legitimate product defect, delivery damage, incorrect shipment, or failure to conform to the product description.

4. How to Request a Return

To begin a return, email our customer service team at [email protected].

Please include:

  1. Your full name;

  2. Your order number;

  3. The product name and quantity;

  4. The reason for the return;

  5. Photographs, if the product is damaged, defective, incomplete, or incorrect.

For a product complaint, clear photographs of the affected area, the packaging, and the shipping label can help us assess the matter. Please do not discard the product or packaging until we have advised whether they are needed for review.

Our designated return address is:

HD BARCODE, LLC
334 Fourth Avenue
Indialantic, FL 32903
United States

Please wait for our response before mailing the item. We may provide specific packing or shipping instructions depending on the nature of the request.

5. Return Shipping Costs

For an eligible change-of-mind return, the customer is generally responsible for return shipping costs. We recommend choosing a trackable shipping method and retaining proof of postage until the return has been resolved.

If a product arrives damaged, defective, materially misdescribed, or different from the item ordered, we will review the circumstances and determine an appropriate resolution. Depending on the situation, this may include a replacement, refund, or reasonable return-shipping arrangement.

Original shipping charges, if any, are not automatically refundable for a voluntary change-of-mind return. Where a refund of shipping charges is required by law or is appropriate because of our fulfillment error, we will handle it accordingly.

6. Inspection and Return Approval

When a return arrives, we will review its condition and compare it with the information in your request. The inspection may include checking the product surface, shape, components, packaging, and any reported damage.

If the item meets the applicable return conditions, we will approve the return and arrange the appropriate refund or exchange. If it does not qualify for a voluntary return, we will explain the reason and, where appropriate, discuss returning the item to you at your expense.

We aim to handle genuine concerns reasonably and will not use an inspection process to interfere with rights that customers have under applicable consumer-protection laws.

7. Refund Method and Processing

Approved refunds are generally issued to the original payment method used for the purchase. The time it takes for the credit to appear may depend on the payment processor, card issuer, or financial institution.

For ordinary approved returns, we aim to initiate the refund within 10 business days after the returned item has been received and assessed. This is an operational target and does not replace any shorter deadline required by applicable law.

If you have received confirmation that a refund has been approved but cannot see the credit after a reasonable period, please contact us with your order number and refund confirmation details.

8. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If a pizza pan arrives bent, a pizza peel arrives cracked, an egg tart mold is damaged, or you receive an item different from the one ordered, contact us as soon as reasonably possible.

Include:

  • Your order number;

  • A description of the problem;

  • Photographs showing the affected product;

  • Photographs of the outer packaging, if relevant; and

  • The quantity of affected items.

Do not use a product that appears cracked, unstable, contaminated, or otherwise unsafe. We may ask for additional information to understand the issue and determine the appropriate remedy.

A product defect or shipping problem will not automatically be treated as a change-of-mind return. We will consider the actual circumstances and any remedies required by applicable law.

9. Order Cancellations

If you want to cancel an order, email [email protected] promptly and include your order number. We will make reasonable efforts to stop the order if it has not yet entered shipment processing.

Once the parcel has been handed to the carrier, cancellation may no longer be possible. You may then contact us about the return process after delivery.

If we cannot ship an order within the time required by applicable law or a shipment commitment we made, we will provide the delay, cancellation, and refund options required by law.

10. Exchanges

If you would prefer another product, contact us before returning your original item. Exchanges are subject to product availability and confirmation by our customer service team.

If the requested replacement is unavailable, we may discuss an alternative resolution, including a refund where appropriate.

11. Contact Information

For return, refund, cancellation, or product-quality questions, contact:

HD BARCODE, LLC
334 Fourth Avenue
Indialantic, FL 32903
United States
Email: [email protected]
Contact Person: Zion Beckles

Thank you for giving Zenith Jewel Co. the opportunity to assist you. We appreciate your business and want every customer concern to receive careful attention.