Shipping policy

Website: https://www.zenithjewelco.com/
Store Name: Zenith Jewel Co.
Business Name: HD BARCODE, LLC
Effective Date: November 3, 2026

At Zenith Jewel Co., we want your kitchen essentials to arrive ready for their next role in your home. From pizza pans and pizza peels to egg tart molds, every order should be handled with care and sent to the address you provide. This policy explains our shipping charges, order preparation, delivery updates, and the steps to take if a parcel is delayed or arrives with a problem.

1. Shipping Fees

We use the following shipping-price structure:

  • Free shipping on orders with a merchandise subtotal of $10.00 or more.

  • A $5.99 shipping charge applies to orders with a merchandise subtotal below $10.00.

The merchandise subtotal is calculated before shipping charges and applicable taxes, unless the checkout page clearly states otherwise.

Your applicable shipping charge will be displayed during checkout before payment is completed. Please review the order summary to confirm the product total, shipping charge, taxes, discounts, and final amount.

Promotional discounts may affect the merchandise subtotal used to determine the shipping charge. If a promotion includes special shipping conditions, those conditions will be displayed with the offer or at checkout.

2. Order Processing

After receiving your order, we begin the preparation process. This may include:

  • Confirming order details and payment authorization;

  • Reviewing product availability;

  • Checking the selected items and quantities;

  • Preparing the products for shipment;

  • Packing the order to reduce the risk of movement or damage in transit; and

  • Arranging handoff to the shipping carrier.

Order processing time is separate from carrier transit time. An order confirmation indicates that we have received your order; it does not necessarily mean the parcel has already been shipped.

Processing time may vary depending on product availability, order volume, weekends, holidays, and fulfillment conditions. If a specific processing estimate is displayed on a product page or at checkout, please refer to that estimate for the relevant order.

3. Shipment Time and Delivery Estimates

Any delivery estimate displayed on our website, during checkout, or in an order notification should be understood according to its wording. An estimate is not a guaranteed arrival date unless we expressly identify it as guaranteed.

Delivery may be affected by:

  • Carrier routing and transportation capacity;

  • Distance to the delivery address;

  • Severe weather or other transportation disruptions;

  • Public holidays and seasonal order volume;

  • Incorrect or incomplete address information;

  • Delivery access restrictions; and

  • Other events outside our reasonable control.

If no shipment time is clearly stated, federal law generally requires a seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order. If we learn that an order cannot be shipped within the applicable period, we will provide the delay, cancellation, and refund options required by law.

4. Shipping Destinations

Available delivery destinations and shipping methods are determined by the options shown during checkout. Please confirm that your destination is supported before completing your purchase.

Certain addresses may be unavailable because of carrier restrictions, delivery limitations, legal requirements, or service coverage. If we discover that an order cannot be delivered to the address provided, we will contact you to discuss an appropriate solution.

5. Accurate Delivery Information

Customers are responsible for entering a complete and accurate shipping address. Before submitting an order, please check:

  • Recipient's full name;

  • Street number and street name;

  • Apartment, unit, or suite number, if applicable;

  • City, state, and ZIP code; and

  • Any delivery instructions needed for the location.

If you discover an error after placing an order, contact us immediately at [email protected] and include your order number. We will make reasonable efforts to correct the address if the order has not yet entered the shipping process.

Once a parcel has been handed to the carrier, we cannot guarantee that an address change, interception, or rerouting request will be possible. Additional carrier charges may apply if a change is permitted.

6. Tracking Information

When tracking is available, we may provide a tracking number or shipment update through an order notification or shipping confirmation.

Carrier tracking information may take time to appear or refresh after shipment information is created. A tracking number alone does not necessarily mean that the carrier has completed its first physical scan.

Please review the tracking page for the latest available information. If the tracking status appears inactive or unusual for an extended period, contact us and provide your order number.

7. Delivery Attempts and Unsuccessful Delivery

Delivery procedures are determined by the carrier. Depending on the service used, the carrier may leave the parcel in a designated location, attempt delivery again, or direct the recipient to a collection point.

If a parcel is returned because the address was incomplete, the recipient could not be identified, delivery was refused, or the parcel was not collected, please contact us to discuss the available options.

Where a failed delivery results from inaccurate information supplied by the customer, additional shipping costs may apply to a reshipment if permitted by law and disclosed before the new shipment is arranged.

8. Delayed, Lost, or Missing Parcels

If your order has not arrived within the displayed estimate, first review the latest carrier tracking information. If the parcel appears lost, the tracking record has stopped updating, or the delivery status is inconsistent with what happened, email [email protected].

Please include:

  • Your order number;

  • Recipient's name;

  • Shipping address;

  • Tracking number, if available; and

  • A brief explanation of the issue.

We may contact the carrier or fulfillment provider to investigate. Depending on the findings and circumstances, we may arrange a replacement, refund, or another appropriate resolution.

A carrier delay does not automatically remove our obligations to you. We will address shipment problems in accordance with applicable law and any delivery commitments made at checkout.

9. Damaged Parcels and Incorrect Orders

If your order arrives with a damaged pizza pan, cracked pizza peel, bent egg tart mold, missing item, or incorrect product, please contact us as soon as reasonably possible.

Where possible, take photographs of:

  • The outer shipping package;

  • The shipping label;

  • The affected product; and

  • Any visible damage to the inner packaging.

Please do not use a product that appears unsafe or damaged. Retain the packaging and affected item until we advise whether they are needed for review.

Our team will assess the issue and discuss an appropriate resolution, which may include a replacement or refund where warranted.

10. Multiple Parcels and Product Availability

Depending on fulfillment arrangements, items in one order may occasionally be prepared or shipped separately. If multiple parcels are used, tracking information may be provided for each shipment where available.

If a product becomes unavailable after your order is placed, we may contact you about a delay, a suitable alternative, or cancellation and refund options. We will not treat your silence as consent where applicable law requires affirmative agreement.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request if the order has not yet been shipped.

After the parcel has been transferred to the carrier, it may no longer be possible to stop or redirect it. You may then contact us about the return procedure after delivery, subject to our Return and Refund Policy and applicable law.

12. Contact Information

For shipping questions, tracking concerns, address corrections, or delivery problems, contact:

HD BARCODE, LLC
334 Fourth Avenue
Indialantic, FL 32903
United States
Email: [email protected]
Contact Person: Zion Beckles

Please include your order number in shipping-related messages so that we can identify the correct purchase and assist you more efficiently.